I would not try someone who's income depends on making sales. High gloss floor tiles especially for bathrooms are not ideal since they lack grip once they get wet or when the bathroom is moist after a shower.

First be okay with the fact the bathroom tiles might need to be replaced. All of them. Replacing them in the bathroom will have the least impact on the rest of the house and whatever comes out in one piece, can be stored for future cracks. Maybe you can find a similar color but a different size, so it won't look too awkward, just an idea. Taking out a cracked tile is quite easy. Put on some gloves and safety glasses and (carefully) smash the broken tile with a hammer. An old screwdriver or chisel will help you tilt the pieces out. Work from the hole outwards to remove the other tiles. Removing a good tile is nearly impossible. Assuming it is still glued firmly, I'd say impossible. But, if you want to try anyway, you'll need to mill out the grout and then figure out a way to lift the tile..

I think this gray faux wood tile will look very nice with brown carpet. It also will look wonderful in an all white kitchen!

Thanks :) Yeah decided to go with tile. So sand cement is ok over existing tiles if I prep them first? Only problem is, the new pad can only be about 30mm at it's thickest (leaving up to 15mm for tiles) otherwise it'll end up being higher than the hallway floor. So I either need to make the fall shallower or not bother with the waste and make it all level. If I made it level, could I use levelling compound at that thickness or would deck mud/sand cement be the best option? Also, should I be putting in mesh for strength? (I know I should (and will) ask the local hardware what they suggest, but it's great to have suggestions from the Houzz community also)