Glacier Window & Door

We hired Glacier Window to do a retrofit job to our midcentury home 9 years ago. We purchased Fleetwood windows, sliding doors and a pivot door. Im leaving a review 9 years later because we have had to have them out countless amount of times to make repairs to a door they did not install correctly the first time, and instead of making the correct repair, they just kept trying to make fixes, leaving the product looking awful and not working correctly in the end. We were passed through multiple employees and still have a broken product. Now they are trying to charge me 5k dollars for something I already paid for and won't move forward without my payment even though I'm under warranty. I had to do my own research on how the product could fail multiple times and have found out that they did not install the product correctly, tried to blame our home, lied to us for many years knowing they did it wrong and admitted it years later, and still won't do the right thing knowing that there are multiple things wrong with how they installed it. Would not recommend them for a retrofit job.

Have never had worse customer service or lack of communication, we are months past their original timeline estimate, they have had our doors from the manufacturer for over 2 weeks and have not even attempted to schedule our install. Their delays are now holding up every other aspect of our remodel. Brian Bishop has been nothing but apathetic from the moment we placed our order. This company does not care about their customers at all.

We wanted to replace the original windows and sliding door in our mid-century house with something updated and energy efficient. Due to the larger sizes of the door and windows, we didn't want to use one of the standard window companies, who would have had to add more sections of windows to make things work. That would have taken away from the view from the house. After much research, we settled on using Fleetwood windows and doors. The only distributor for them in the Portland area was Glacier Window and Door. The process, from meeting with the sales person to installation, was painless. The sales person Michael was great to work with. He was extremely responsive and knowledgeable of the product. He was not pushy at all. He brought the installer over to take a look. With an engineering background, I was very technical in my questions and wanted to know the details of the installation. They spent the time to explain everything in detail. They did a great job with the installation and cleaning everything up.