Manasota Flooring - Kitchen & Bath Showroom

I recently built a new home with Lee Wetherington Homes, a prominent luxury builder in Sarasota. They selected Manasota for all of the cabinets and installation. What a disaster. 3 months post-close and we still don't have a pantry door and after over 15 calls to Manasota, not one person actually answered the phone. This is a severely broken organization. As a business owner, I would be terribly ashamed if this were my company and no one cares, no one answers the phone and the on-site employees are just as unresponsive. Wake-up call, when the good times stop rolling in Sarasota building, you will be left without a seat. Big caution here: do NOT use this company for your project.

We used Manasota for a custom kitchen and master bath cabinet design. We placed our order in early October. Our cabinets were delivered on December 18th (only 2 weeks later than promised) but ALL doors were the wrong style, several doors were the wrong size, a few cabinets were also the wrong size, and a couple upper cabinets that were supposed to be finished on the inside were not. The installer botched the roll-out pantry, which the company eventually fixed, but left the holes on the inside to remind me of the original error every time I open it (see pic of pantry holes). I sent our sales rep the specs of the oven we wanted to order, and asked if it would fit in the cabinet that was coming. It took me 3 emails and 2 phone calls before I finally got a reply of "it should work." It didn't work and our appliance installer had to cut the new cabinet down. Despite the mistake on the door style, which I notified them about on December 18th, the correct style doors weren't ordered until December 29th. A couple of the cabinet sizes were still wrong the second time, too. It took until mid-April for everything to be corrected, and really, at that point I wasn't all that satisfied but was so exhausted from trying to work things out that I just paid the balance due. I understand that mistakes happen, but a good company communicates well no matter what. I consistently got the brush off, and I did not feel valued as a customer. This is the most negative review I have ever written in my life - I asked to speak to the owner in person at least four separate times with no luck. Well, here's hoping he reads this review and realizes he has a problem.

Ed Smith at Manasota Flooring is an outstanding designer with the ability to carry a kitchen upgrade project from concept to complete installation seamlessly. He redesigned a new kitchen in our Florida home with amazing results. Ed patiently guided us through the cabinet and granite selection process, which included visiting several granite distributors to ensure the perfect match for our Cabico cabinets. He ensured the granite was cut precisely to capture the artistic features in the stone. Beyond the design phase, Ed expertly and professionally planned and executed the entire construction project from the removal of the old kitchen down to the drywall to the installation of the new cabinets, countertop and appliances. He managed and coordinated the different craftsmen and trades for timely completion of the work. Most importantly, he closely managed the budget and any scope changes we initiated were preapproved before the work was completed. Ed Smith is a highly skilled and talented professional and a pleasure to work with.

If you are considering a custom kitchen remodel and fortunate enough to live on Florida's Suncoast around Sarasota/Bradenton - just remember four words : " Ed Smith Manasota Flooring ". During a photo shoot of custom kitchens designed and installed by Ed Smith, I heard nothing but praise from every homeowner. " Everybody else said they couldn't do it, but Ed got it done just like we wanted " was the unanimous acclaim ( See my project " 7 Magnificent Custom Kitchens ...the kitchens below are featured).