I never felt that I had their full attention from the beginning. After I first called them they asked me a day later to reiterate what I needed (UV light, Battery backup sump, & clearing a sump blockage). Before committing I wanted to know prices / products. They wanted to know more about my property; suggested a site visit and I agreed. At the visit they asked if it was an emergency, but with the melt being over, it no longer was. Things became muddied over 8 weeks and 30+ emails. Both before & after the visit I was asked to provide photos & videos. Often it would take them 3-5 days to get me info and even when provided, was often only partial
A neighbour suggested I contact another plumber just to talk. Within that initial phone call they had a full quote / product info ready and offered a date within 2 weeks to get the work done if I wanted. More importantly I was being told they could clear the Sump blockage for $189, instead of Penta charging $350 just to diagnose the blockage
I'd received a call from Penta about a week before my appt with them and I'd merely said that I wanted to cancel my appt so that I could sleep on it. I then received a bill for $107 for the day they did a site visit a month prior as that's what they charge for visits unless you go ahead with the work. I was a bit offended as I was still deciding, but at that point it was clear.
I understand a company having self respect for their own time, but I never felt they valued mine. I've opted to pay the $107
Thank you for taking the time to write this review although I believe this is an unfair representation of actual events.
We sent you initial pricing within roughly a week of our site visit/consultation, of which you agreed in writing to the small nominal and fully refundable fee of $95+HST. After many emails and calls back and forth with you asking for different pricing/options and booking in a visit to do the work, you ended up telling me you wanted to cancel and proceed with another plumber that was able to give you fixed pricing over the phone without seeing anything and having any context of the full scope of work at all.
You then proceeded to threaten us with bad reviews if you had to pay the small fee of which we do not make any money from and does not even cover a fraction of the time we spent trying to meet your needs to make sure you were getting the best possible service and product.
Given these facts along with the hours we spent working with you to get you the right products you were interested in, we do not believe this is a fair and honest review.