Pro Basement Inc.

I can honestly say that working with Pro Basement was the WORST MISTAKE OF MY LIFE. We were initially told our project would take 3 days and 15 days later we were finally "finished". Workers were extremely inexperienced and unprofessional. They only worked 5-6 hours a day and by the end of the project (because of staffing issues) the only two workers on our project had less than 6 months experience combined! Our finished concrete was terrible and looked as if the installer had never done it before. I had to essentially teach and explain how to pour the concrete to have a good finish. After numerous times of having them come back because of bad work or forgotten items we paid for, I asked Larry to come out and look at the work to see if it was up to his standards (he never came to look at the job). He insulted my character and integrity immediately because I was unhappy with the project. He sent over the only reasonable worker to collect payment and wouldn't talk to me. We unfortunately ended up paying full price for a terrible job just to get Larry out of our lives. On top of everything, they never cleaned anything up or covered our furniture so we were left with a massive cleanup of concrete dust and left over tools/materials everywhere. I also ended up with a stained and ruined stamped concrete patio due to these workers. I hope that this project was a fluke, but I feel that Larry is the real problem. Run away!!!!!

Never let Larry in your home, to many things to list that he screwed up. He never hooked up a vent, two years later he won't return my call to finish the job. He put up drywall without putting insulation in. I took off the drywall no insulation, he said my guys forgot to put it in. I wouldn't let him build a dog house

Larry and his team were wonderful. My house was kept nice the whole time during construction. I love my basement. It's warm in the winter time and cool in the summer time. It's comfortable especially when we have to be there for long periods of time during a tornado warning. I couldn't be any happier.

The service from pro basement was excellent. All the workers was very professional and did not hesitate to answer any question that I had about the jobs they had been hire to complete at my home. I would recommend their service to any of my family members.

We searched Service Magic for someone to help us with our leaky basement. Pro Basement responded and not only fixed the leaks, but turned our basement into the best room in our house. We could not be happier with the service we received. Responsive - timely - and under budget. Mr. Otte and his staff will not let you down.

I am a handy guy, usually do my remodel jobs myself, but pro basement helped me out when I was unable to do a portion of my basement remodel due to a shoulder surgery. They did a great job and charged a price that was more than fair. They also got the project done within the tight schedule I requested! I hired them a second time to do the finishing touches on the rest of the basement remodel after I got all the drywall hung.

NOTHING 'PRO' ABOUT PRO BASEMENT! When we hired Pro Basement in early December of 2013 to construct a soundproofed personal theater in our basement, we were informed that the company's professional crew would likely finish construction by Christmas. In practice, this claim turned out to be false on three separate levels: 'professional' is not a word I would use to describe any part of the process, there was no crew, and work on the theater was not finished until mid-March--by us, the homeowners. His employees would often show up at the jobsite without the equipment required to do the job correctly. We personally spent hundreds of extra dollars to supply the workers with the proper tools their company apparently did not see fit to provide them with originally, including a Sawsall (~$200), an impact driver (~$400), a multitool (~$300), a right-angle drill (~$150), and a jigsaw (~$300). Frequently, products used during the job were not the products we specified were necessary to complete this specialty job--something we discussed with Larry ourselves at the beginning of the project. As an example, we requested that a very specific type of insulation be used in the walls for soundproofing; however, we discovered that only a small amount of that insulation type was purchased by the company. The rest was a subpar type that would have compromised the soundproofing of the theater. Luckily, a helpful contractor pointed the error out to us before the wrong insulation was used in our walls. I keep saying 'employees' in plural, but the majority of the project was actually completed by the single worker Pro Basement dispatched to the jobsite. One of the homeowners frequently had to work with him because much of the job could not be completed alone. Very little prep work was done before the project began, and as a result, we've had to deal with damaged walls and ruined carpets. Since no barriers were put up to prevent this, drywall dust (spread when a contractor cut drywall with a saw inside the house) coated every surface in the basement and much of the first floor--an almost physics-defying feat of incompetence. White paint was dumped into our landscape mulch. When painting several of the doors prior to installation, badly-handled overspray severely stained the floor of the garage and our driveway bright red. Larry Otte (owner of Pro Basement) himself behaved in a gratingly unprofessional manner, both personally and from a business perspective. He rarely visited the jobsite himself, even when problems arose (as they did, with increasing frequency). On the rare occasions he did visit the jobsite, he brushed off our concerns, on top of making frequent sexual comments and off-color jokes--appropriate for friends, but not from a contractor we hired to do a specific job. When various complaints were brought to his attention, he failed to take responsibility for the work done by his company, instead foisting blame on his employees. He often threatened to withhold pay from these employees, something that came across to us as an incredibly manipulative guilt-tripping tactic. On top of all of that, he also requested payment in cash--payments that he specifically asked us to never mention via text, presumably for IRS-related reasons. Overall, Pro Basement turned a straightforward job into a grueling odyssey riddled with poor communication and unprofessional handling. We broke with the company at the beginning of March--three months past the original project finishing date--to finish work ourselves. There is nothing 'pro' about Pro Basement (I would suggest the owner consult a Thesaurus for a more appropriate title, such as 'Amateur Basement'). I give it 0/10, would not recommend.

The Owner was very helpfull. He was very helpful during the consultaion and was able to show up a drawing within 30 minutes.