Custom Cabinets, Glass Block Installation, Kitchen Design, Kitchen Renovating, Lighting Design, Lighting Installation, Outdoor Kitchen Construction, Splashback Installation, Benchtop Installation, Cabinet Installation, Cooktop and Oven Installation, Custom Benchtops, Custom Built-ins, Custom Kitchen Cabinets, Custom Pantries, Custom Shelving, Drafting, Floor Plans, Flooring Installation, Home Renovation, Laminate Flooring Installation, Laminate Flooring Repair, Microwave Installation, Oven Installation, Pantry Design, Sustainable Design, Tile Installation, Vinyl Flooring Installation
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HIA Best New Large Bathroom VIC 2016 HIA Best Laundry VIC 2016 HIA Best Large Bathroom VIC, 2015 HIA Best Large Kitchen VIC, 2015 10 YEARS OF AWARDS: HIA + KBDi every year since 2006 Registered Domestic Builder
I am very disappointed to read your review, and apologise for the journey you have had. I am the owner of the company, and do not take feedback like this lightly.
I have been working in the background with Jake, Alexa, and Aidan to try to resolve the issues you had on site, so am fully aware of your project.
We too, have struggled to interpret your friend’s requirements, and when changes were required, struggled to find a solution that would work for him.
While it is no excuse, I do wonder if the language barrier did not help the process, especially the meetings when you were not there to interpret or act as a conduit.
According to our records we did complete the project on the 21st November, this is 7 days ahead of the contract end date of 28th November, so while the work schedule may not have gone exactly to plan, we did finish ahead of time.
Often apartments are difficult to schedule work in as the working hours are restrictive. It is difficult also to work with minimal disruption to neighbours as they are in such close proximity.
I agree some parts of the kitchen did not turn out as your friend expected, but they were as per the drawings we agreed on. Despite that, we had, and still have no issues with changing them to what you would prefer. As a measure of good faith, we stand behind our offer for there be no charge for this work. I also agree that we took too long to redesign your bin cabinet. We did drop the ball there. Our offer stands to replace this drawer at no cost to you.
Again my apologies that this project did not turn out as you expected. Should you want to discuss this any further, my phone number is 0425 832 462. I would be happy to receive your call.
Smarter Bathrooms + Kitchens