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About Us
SMET has been producing bespoke staircases for over 30 years. Our long experience ensures that every staircase is designed, produced and installed with an eye for perfection.
Services Provided
Staircase Design, Staircase Installation
Areas Served
UK
Awards
PEFC, FSC and Chas certifications
Category
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Business Details
Business Name
Smet Staircases
Phone Number
+44 333 900 1010
Address
2 Station Road West
Oxted, Surrey RH8 9EP
United Kingdom
Typical Job Cost
£12,000 -
Followers
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Credentials
3 Houzz Awards
4 Houzz Badges
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Write a Review
7 Reviews for Smet Staircases
Newest first
Average rating: 4.7 out of 5 stars4.7|7 reviews
Work Quality5.0
Communication5.0
Value5.0
HU-830868490
Average rating: 5 out of 5 stars
Working with Sander @ Smet was an amazing experience. From the outset, he worked hard to understand what stair design we were trying to achieve. He completely worked with our vision, whilst guiding us with his amazing knowledge and insight and we couldn’t be more thrilled with our beautiful stairs, that have become a key feature in our new home.
March 4, 2022
Heather Dodge
Average rating: 4 out of 5 stars
The finished result merits 5 stars but it was a long process to get there.
After long discussions about what I wanted I was excited when the stairs finally arrived but there were two major drawbacks.., the top flight didn’t fit and the colour (which had been agreed with a sample of the floor covering) was off by about 4 shades. You can imagine my disappointment! Sander who was my contact with SMET was unfailingly polite and helpful and he resolved all my issues by remaking the top flight and getting in a French polishing firm to get the colour right but we lost about 8 weeks or so due to these issues so my moving in date had to move significantly. Having said that I am delighted with the end result. The quality is excellent and they look fantastic
March 10, 2020
Comment from Smet Staircases:
Dear Heather,
Thank you for your honest feedback.
We are happy to hear that you are pleased with the end result.
All the best, The Smet team.
Thank you for your honest feedback.
We are happy to hear that you are pleased with the end result.
All the best, The Smet team.
Aisling Murphy
Average rating: 5 out of 5 stars
We had an excellent experience with Smet. We are so happy with our final staircase, which is a real feature of the house. Smet were great to work with - very professional, showing excellent attention to detail and commitment to finishing the staircase to the highest standard. We would highly recommend!
November 20, 2019
Comment from Smet Staircases:
Dear Aisling,
It’s been a pleasure working with yourself and the entire BTL team on this project.
We are over the moon with the result and happy to see your little man is excited as well!
The Smet team.
It’s been a pleasure working with yourself and the entire BTL team on this project.
We are over the moon with the result and happy to see your little man is excited as well!
The Smet team.
Imran Hussain
Average rating: 5 out of 5 stars
Great Service all round!
The product is unlike anything on the market. Quality throughout
If your budget can extend to pay the premium price, don't think twice
August 30, 2019
Comment from Smet Staircases:
Thanks for the kind words Imran.
We have to agree that the end result looks stunning!
All the best.
Kind regards
The Smet Team
We have to agree that the end result looks stunning!
All the best.
Kind regards
The Smet Team
Amber Judges
Average rating: 5 out of 5 stars
Fantastic service from beginning to end and a lovely product will definitely use them again. Nothing was too much trouble
January 17, 2019
Comment from Smet Staircases:
Dear Amber,
Thanks for the kind words!
It has been a pleasure working with you as well and we hope that the end result brings you nothing but pleasure!
Kind regards,
The Smet Team
Thanks for the kind words!
It has been a pleasure working with you as well and we hope that the end result brings you nothing but pleasure!
Kind regards,
The Smet Team
Dear SMET Team,
For our house remodelling project in North London, you helped us designing and manufacturing two new staircases. You listened to our ideas and wishes and helped to transform these into a product we love. The two staircases are of excellent, durable quality and look amazing.
It was a pleasure to work with you.
Thank you.
Christine
March 17, 2016
Comment from Smet Staircases:
Dear Christine,
Thank you very much for this review.
It was a pleasure working with you as well and we are happy to hear that you are delighted with the end result.
We wish you all the best!
The Smet Team.
Thank you very much for this review.
It was a pleasure working with you as well and we are happy to hear that you are delighted with the end result.
We wish you all the best!
The Smet Team.
Ian Graham
Average rating: 4 out of 5 stars
SMET came to our rescue when in mid-project we realised we had a corrupt contractor and needed to change our approach to several aspects of the new extension including the staircase. Peter and Sander were very helpful and supportive online and by phone and shortly thereafter Sander made the long trip up to Argyll to confirm measurements etc. In due course, the team arrived to install the staircase and, by and large, this went well.
There were, and remain, some aspects that disappoint but we and importantly our family and friends are pleased with the result and we remain appreciative of SMET’s customer service.
Something went wrong in the factory such that one of the stair treads was resized smallet by the factory without telling anyone and, as a result, the bullnose is less impactful than Peter had designed and we had approved. And it took some time before the issues with the factory applied staining were addressed by a local French Polisher to get a bit closer to what we all expected. SMET agreed to a discount to resolve the matter.
Perhaps not surprising given the size of the project and the location but disappointing none the less no one from SMET has made a post installation visit.
But if we were in the same place again we would certainly think of using SMET.
January 25, 2016
Comment from Smet Staircases:
Dear Ian,
Thank you for your review and appreciation for our work.
We are very sorry that your staircase is not completely as you wished for. It was a human error that slipped passed quality control and was only found out when the staircase was already installed.
While weighing up all the options to resolve the issue, we all agreed that replacing the staircase was not the right one and therefore agreed to compensate for the aesthetical imperfection.
Our standard procedure is to post-visit all our installations in and around London, where 90% of our projects are situated. The very beautiful village Argyll is so remote from our normal “territory” that we have indeed not made a visit yet. It is however still on our list whenever we are back in the area.
It was a pleasure and honour to work with and for you and I would like to thank you for your kind hospitality in organising free accommodation for both Sander and our fitters.
All the best.
Peter Castro
Thank you for your review and appreciation for our work.
We are very sorry that your staircase is not completely as you wished for. It was a human error that slipped passed quality control and was only found out when the staircase was already installed.
While weighing up all the options to resolve the issue, we all agreed that replacing the staircase was not the right one and therefore agreed to compensate for the aesthetical imperfection.
Our standard procedure is to post-visit all our installations in and around London, where 90% of our projects are situated. The very beautiful village Argyll is so remote from our normal “territory” that we have indeed not made a visit yet. It is however still on our list whenever we are back in the area.
It was a pleasure and honour to work with and for you and I would like to thank you for your kind hospitality in organising free accommodation for both Sander and our fitters.
All the best.
Peter Castro
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