Urban Fireplaces Ltd

Name: Urban Fireplaces Ltd
Address: Coquitlam, British Columbia, V3K 6V2, Canada
Telephone: +1 604-424-8300
Rating: 4.3

9 Reviews

Fireplace Installers & Retailers

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About Us

Urban Fireplaces is driven by an awesome team, dedicated to finding and installing the perfect fireplace for your project. We work with a variety of gas, wood, electric and custom fireplaces. There are so many choices when it comes to fireplaces that it can be overwhelming; the overall look and feel, the size, how much heat it puts out, what type of venting is required and more. Our team wants to find out what is important to you. We want to build a solution that pairs perfectly with your home and lifestyle. Urban Fireplaces Ltd. will find your perfect fireplace. Contact us today to discuss what you are looking for or what your project is, and we will make it happen. Call us at 604-424-8300 or visit our showroom at 328-17 Fawcett Road. WE are open 8:30-4:30 M-F, 11-4 Saturday and are closed on Sunday.

Services Provided

Custom Fire Pits, Custom Fireplaces, Electric Fireplace Installation, Fireplace Installation, Fireplace Sales, Gas Fireplace Installation, Wood Stove Installation

Areas Served

Coquitlam, Metro Vancouver, Burnaby, North Vancouver, Vancouver, Pitt Meadows, New Westminster, Surrey

Awards

Kozy Heat - President's Award 2015 Kozy Heat - President's Award 2016

21 Projects

Business Details

Business Name

Urban Fireplaces Ltd

Phone Number

+1 604-424-8300

Website

urbanfp.ca

Address

Coquitlam, British Columbia V3K 6V2
Canada

Typical Job Cost

CAD 3,000 - CAD 100,000

Estimates typically include the fireplace, venting, necessary accessories, installation, permits and tax.

License Number

BC1031403

Followers

66 Followers

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Credentials

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9 Reviews for Urban Fireplaces Ltd

Newest first

HU-577725835

No problems with installation; fairly good communication; one big problem, the fireplace they installed was a Kozy Heat Oakport 18. It was installed 11 months ago and the flame has been going out occasionally for about 6 weeks now, and a couple of days ago the burner switch seized up completely so it is not usable. The fireplace I have upstairs is a kingsman and there were no problems with it for 20 years. The service guys are coming to take a look at it tomorrow.

April 13, 2022Last modified:April 13, 2022

Comment from Urban Fireplaces Ltd:

Hi Robert, we can appreciate some fireplaces go seemingly forever with no issues, while others need regular services (kind of like cars!) which is why we recommend them annually, and yours was due for. When our technician was on site he did note the switch is stiff and why the fire would go out when warmed up. Please know your new switch has been ordered and the next trip out to replace it is set for as soon as it is due to arrive.

HU-481644353

I purchased two Element4 fireplaces from Urban Fireplace in august 2020. These fireplaces were for a new construction house in Washington state. Given Covid, construction delays, etc, the fireplaces were installed in oct 2020 and we moved in sept 2021. There are warranty problems with both fireplaces. Dale has not actually dealt with any of the warranty issues despite repeated communication. Instead, he keeps trying to force fit the issue to be about install. We answered all his questions about install and even told him that the city inspector had the manufacturer's install instructions for the fireplaces and made sure that final inspection meet those instructions. All of this is of public record. Problems still persist and Dale has gone silent. We paid $25K for these fireplaces. Find another dealer to buy your fireplaces -- one that actually wants to make you get great service instead of trying to pass the buck.

April 12, 2022

Comment from Urban Fireplaces Ltd:

Hello Suri, we were surprised and disappointed to see your review because in an email you wrote to our sales manager on Mar 22 you stated "You and your dealership have been the light in all this. I would buy from you again in a heartbeat. I have been very open about how wonderful your dealership has been. Andy followed thru on all our questions in short order. You continue to figure this problem out".
We hope you find it within you to please update the review to reflect how readily available and dedicated we have been to working on these issues with you.

With the sale of these fireplaces having been as 'supply only' and us not being able to be a part of the install, we are limited to working with the parties that did the physical installation. The problem you are referring to is the smell of gas when the fireplace is turned on. As has been communicated, it is crucial to find out where the leak is coming from, which can only be done on site. We have yet to encounter a situation where the gas leak was an issue with the fireplace; it has only ever been with the install, but we are not ruling anything out. Only once the source of any leak is located can it be dealt with properly and determined if it was a problem with the installation or something that can and will be covered by warranty.

We will continue to be available to work with you until this problem is solved.

Hasler Homes Ltd

Urban Fireplaces is our go to for all of our projects. They have proven to be a reliable supplier for fireplaces, fire pits, and are always efficient with getting our orders out to our projects. We highly recommend them to everyone.

October 11, 2018

WLK Homes

I have used Urban Fireplaces a number of times. They were introduced to me by an interior designer on a job and I have switched to them permanently now. Great balance of professionalism, Good pricing and Lovely products

July 24, 2017

Rain City Homes Ltd.

We've had several sussesful projects with Urban Fireplaces. After dealing with Dale and the team I wouldn't recommend any other supplier to my clients. Great value and more importantly FANTASTIC customer service!

October 20, 2016

HAUSERJONES Development Inc

Excellent support and service Dale and his team were a pleasure to work with, their expertise and knowledge were most welcome especially as some of these design fireplaces can be wonderful on the finish but can be quite the head scratch on the rough in and finish detail. Dale and his team were there through out the install and finish making everything move smoothly.

September 13, 2016

Seneca Homes

This was Seneca Homes first time working with Urban Fireplaces on a large scale home renovation. We had two large gas fireplaces specified, designed to be built into a combination of tile and millwork surrounds. We were very pleased at the amount of service, information and guidance we received from Dale and his associates throughout the framing, installation and finishing phases. Not to mention, they were amenable to a few schedule changes we had to make, always making us feel that not only our project but our company was a priority. Seneca Homes is very selective about who we choose to work with and Urban Fireplaces most definitely aligns with our company's principles of being Passionate Honest and Inspired. We will most definitely be contacting Urban Fireplaces for our future projects.

March 22, 2016

Falken Reynolds Interiors

We have purchased several fireplaces through Urban Fireplaces for a wide range of budgets and project. They are incredibly helpful finding units that work for each unique set of conditions and are excellent with installation and service. They are a great resource!

February 17, 2016

Sheldon Panrok

I’ve purchased two fireplaces and one outdoor fire pit. I honestly would have to say that I would only deal with Urban Fireplace from here on out and it was nice that they also helped with the input of what to run for fireplaces and fire pit. Happy customer!

January 20, 2016

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Urban Fireplaces Ltd