We installed Dekton Laurent in our renovation last year. It is stunning...I love the matte leather finish and the warm brown veining. Everyone who walks into my home, loves it. Dekton makes the largest slab on the market so we could do our island without any top seams...which was a huge plus. But buyers beware.
Our kitchen, with a huge waterfall island, butler pantry & servery required 6 slabs so it was one of the higher ticket items in our project. We are 2 careful adults and have, in one year's time, had 6 chips in this material. The first & so far, worst one was caused by a $10 ceramic dog treat jar tapping the edge of the island...when I heard the "thunk" I thought for sure I broke the ceramic, only to look down and see the chip in the edge. I nearly threw up...we had only been back in the house for a month when it happened. We have 2 chips along the bottom edge of the bar, where I guess the stools hit it when being lifted back into place. There is even one in the flat surface of a backsplash, almost like slate will chip off flat bits of its surface. This one is located where the (wall) splash meets the countertop, so it is not a vulnerable edge. If that isn't the fabrication, I'm not sure how we could have caused it...?
When we got to chip #4, we started calling the Consentino showroom. Because we also had issues with the cut around the flush mount Miele induction HOB being so poorly done, we were convinced that our fabricator was perhaps the cause, or as @Sabrina Alfin suggested, used the wrong/dull blades.. (we did not choose the fabricator, he was part of the kitchen team that our kitchen contractor "always uses"...and he was paid separately and directly...another story/lesson learned). While questioning his qualifications for working with the material, he of course, was never able to provide us with his Dekton Certification for having completed the special training required by Consentino. (although I was told that he would not have been able to purchase the slabs without it...yeah, right).
My husband and I both work for large, well-known architecture firms and had to use the full weight of our professional stature to get a Consentino rep to our home to see what was happening. She came, said next to nothing to us, took some pictures. Months went by and we heard nothing. After many calls and emails, she finally responded by emailing a link to the product specs, fabrication instructions & their joke of a warranty...ALL things that I already had downloaded from their website. They were basically saying "we don't care". We have threatened that no Cosentino material will ever be specified by either of our firms again. Did not matter. They will not admit to any flaw in this product and would not confirm our suspicions that poor fabrication tools & techniques could/would cause [additional] vulnerabilities or weakness. So we are just left to think about the expense and inconvenience that we will inevitably face to replace all of our countertops...ugh...and just feel sick all over again. Until Consentino addresses the issues and/or makes restitution to those of us who have had problems with this material, we've sworn to let as many people as possible know that it is definitely flawed!
We've had Dekton Laurent installed in our kitchen for over a year and have zero chips, zero issues and nothing but praise. We're not careful with out countertops. Our kitchen sink is huge so we use it like a utility sink and have banged all kinds of items on it, pots/pans, tools, plant pots, dishes, mugs, wine bottles, you name it, it's been in or around our sink. Not one single chip. My friend, who has had Quartz installed in her kitchen for as long as my Dekton has several chips on hers. I'm not sure what makes a difference (fabrication maybe?) but our experience has been very different.
We installed Dekton Laurent in our renovation last year. It is stunning...I love the matte leather finish and the warm brown veining. Everyone who walks into my home, loves it. Dekton makes the largest slab on the market so we could do our island without any top seams...which was a huge plus. But buyers beware.
Our kitchen, with a huge waterfall island, butler pantry & servery required 6 slabs so it was one of the higher ticket items in our project. We are 2 careful adults and have, in one year's time, had 6 chips in this material. The first & so far, worst one was caused by a $10 ceramic dog treat jar tapping the edge of the island...when I heard the "thunk" I thought for sure I broke the ceramic, only to look down and see the chip in the edge. I nearly threw up...we had only been back in the house for a month when it happened. We have 2 chips along the bottom edge of the bar, where I guess the stools hit it when being lifted back into place. There is even one in the flat surface of a backsplash, almost like slate will chip off flat bits of its surface. This one is located where the (wall) splash meets the countertop, so it is not a vulnerable edge. If that isn't the fabrication, I'm not sure how we could have caused it...?
When we got to chip #4, we started calling the Consentino showroom. Because we also had issues with the cut around the flush mount Miele induction HOB being so poorly done, we were convinced that our fabricator was perhaps the cause, or as @Sabrina Alfin suggested, used the wrong/dull blades.. (we did not choose the fabricator, he was part of the kitchen team that our kitchen contractor "always uses"...and he was paid separately and directly...another story/lesson learned). While questioning his qualifications for working with the material, he of course, was never able to provide us with his Dekton Certification for having completed the special training required by Consentino. (although I was told that he would not have been able to purchase the slabs without it...yeah, right).
My husband and I both work for large, well-known architecture firms and had to use the full weight of our professional stature to get a Consentino rep to our home to see what was happening. She came, said next to nothing to us, took some pictures. Months went by and we heard nothing. After many calls and emails, she finally responded by emailing a link to the product specs, fabrication instructions & their joke of a warranty...ALL things that I already had downloaded from their website. They were basically saying "we don't care". We have threatened that no Cosentino material will ever be specified by either of our firms again. Did not matter. They will not admit to any flaw in this product and would not confirm our suspicions that poor fabrication tools & techniques could/would cause [additional] vulnerabilities or weakness. So we are just left to think about the expense and inconvenience that we will inevitably face to replace all of our countertops...ugh...and just feel sick all over again. Until Consentino addresses the issues and/or makes restitution to those of us who have had problems with this material, we've sworn to let as many people as possible know that it is definitely flawed!
We've had Dekton Laurent installed in our kitchen for over a year and have zero chips, zero issues and nothing but praise. We're not careful with out countertops. Our kitchen sink is huge so we use it like a utility sink and have banged all kinds of items on it, pots/pans, tools, plant pots, dishes, mugs, wine bottles, you name it, it's been in or around our sink. Not one single chip. My friend, who has had Quartz installed in her kitchen for as long as my Dekton has several chips on hers. I'm not sure what makes a difference (fabrication maybe?) but our experience has been very different.
How do I get rid of a stainless steel mark on dekton Marina