Fesco Fence Corp

we're sorry you had a poor experience with us. we offer financing through synchrony financing, formerly GE capital, a consumer financing company. our project manager should have explained this was an option when he first came to your house, prior to the job starting. once we complete a job we cannot finance it through them.
in addition, we are a small business that is not set up to finance on our own. we don't have the resources to run background checks and check your credit score and credit history to do financial risk assessments. everyone else who wants to finance after the job is done uses their credit card. we felt compassion for your situation since you were never informed about our synchrony financing program and gave you the option to split your payments, something we don't do for anyone else. in the meantime, we have to pay our suppliers and employees now, for the work completed at your house. especially in these covid 19 times it's imperative to pay our employees on time and we depend on customers like you to enable us to pay them.
in regards to the screws that missed their mark, these and any other workmanship issues are covered by our workmanship warranty. please call us to set up a time that's convenient for you and we'll take care of any punch list items you have.
once again, we apologize for any lack of communication on our part.

we have been working with mrs ginsberg since august 2016 when she contacted us for a fence installation. our project manager met her and gave her a proposal which she said was too much money and she would have it installed by her person. she bought the materials from us, an aluminum and vinyl fence and gate. the person she had install it called and came in to our office numerous times to get advice on the installation, which we were glad to do. he was clearly over his head since this type of fence is not an easy installation but not impossible if you follow the directions.
in spring 2017 mrs ginsberg complained to us that the post caps were coming off, the fence was rusting and the gate didn't work. we told her that we didn't do the installation so we couldn't warranty the workmanship. however as a courtesy our project manager, who was there originally went to look at the job. in addition to the posts not being plumb and level, some fence sections were too high on the post so the caps wouldn't stay on. some of the screws that come with the hinges had the heads snapped off, most likely by applying too much torque on the screwgun during installation. the installer then drilled out larger holes and put carriage bolts through the hinges. the bolts were now rusting, not the fence. its an aluminum fence with vinyl inserts so it doesn't rust. in addition, there were extra holes in the gate post and gate, probably from not installing the hinges and latch correctly. the latch wasn't working from the gate post being out of plum and settling, probably from not digging a deep enough hole or not enough cement.
we would never install a fence and gate in that manner and we couldn't warranty it since it was a workmanship issue.
she then had a "contractor" look at it and he said it was a warranty issue. we told her if she wanted to file a warranty claim with the manufacturer the warranty information is on our website, on the manufacturers website and in the instructions included with the fence. the procedures included her contacting the manufacturer directly.
we didn't hear from mrs ginsberg until jan 2018 when she ordered another gate. again she had her person install it and not us. since 2016 the manufacturer stopped welding the gates so they could be field assembled by the installers to make minor size adjustments. this must have confused her person doing the installation because she recently contacted us about her latch not working. if its a warranty issue she should contact the manufacturer or return it to us and well help her with it. we haven't seen it but if its an installation issue we didn't do the installation so we can't be held accountable for poor workmanship. if we had installed it we would have covered it.
we install over 500 fences a year and each week we have a crew do warranty repairs. these range from adjusting hinges and gates to straightening posts. in the long run, it pays to have your fence installed by a professional so its done right and the workmanship is warrantied.