About Us
Services Provided
Backsplash Installation, Countertop and Tile Sealing, Countertop Installation, Countertop Repair, Countertop Sales, Custom Countertops, Granite Countertops, Marble Countertops, Natural Stone Countertops, Quartz Countertops, Quartzite Countertops, Stone Installation, Stone Sales, Tile Installation, Tile Sales, Baseboard Installation, Floor Refinishing, Flooring Installation, Flooring Sales, Laminate Flooring Installation, Laminate Flooring Repair, Laminate Flooring Sales, Linoleum Flooring Installation, Linoleum Flooring Sales, Radiant Floor Heating, Vinyl Flooring Installation, Vinyl Flooring Sales, Wood Floor Installation, Wood Floor Refinishing, Wood Flooring Sales, Tile Showroom, Tile Retailer, Kitchen Countertops, Bathroom Tile, Remodeling, Bathroom Remodels, Luxury Vinyl Plank and Tile
Areas Served
Ault Field, Camano, Camano Island, Coupeville, La Conner, Oak Harbor, Freeland, Langley, Clinton, Greenbank, San Juan Islands, Anacortes, Sedro Woolley, Friday Harbor
Awards
Best of Houzz 2018 & 2019 Winner National Association of Home Builders Skagit/Island Counties Builders Association Natural Stone Institute Better Business Bureau
Category
23 Projects
Business Details
Business Name
Northwest Granite & Flooring
Phone Number
+1 360-675-4978
Address
687 Mobius Loop
Oak Harbor, WA 98277
Typical Job Cost
USD 2,000 - USD 100,000
Followers
We love our new bathroom counter - Beautiful granite with sinks. Great service, installation quality, staff, price and everything....great. Also love that they are a small local family company rather than a large national chain.Read Full Review
43 Reviews for Northwest Granite & Flooring
Our slab stone install schedule is more flexible because we don't rely on subcontractors, and it's all in-house. Please call us right away to go over scheduling for that part of your project. Thank you, Jeremey & Suzette Jackson, Owners
I have many lovely pictures of our finished work on this project that are magazine worthy, so I am very surprised to hear of you being unhappy with the final result!! It is wise to not judge any home project until it is totally finished, as the process is messy and has many steps that most people are unaware of (and those aren't shown on HGTV). Our desire is always to leave the customer loving their new floors, showers and countertops. If there is anything within our power to help you be happier, please let us know. There are also misunderstandings I noted in your post, and I respond to or correct them here:
The delays in this project were mostly due to changes in the finalized products, changes in design/layout, etc, which were not under our control. All the other delays were not within our scope of work. Many times (some builders report most times) there are delay in construction. Yes, we had some scheduling issues on this project in the beginning, but please remember that we warranty our work for life, so we will only use skilled craftsmen, and not just anyone off the street. We need to finish the previous clients' projects to their satisfaction before we move to the next. Also remember that installers have families too, and need time off on the weekends, or even during the week to care for a sick child (which was the case in this project). The grout color was changed mid-install, which we accommodated for, but it was the same manufacturer. A slight hazing, efflorescence and color differences in grout can occur on curing grout, as it was not yet finished. We changed the color of the finished grout for you in the entry at no charge, after you decided that the grout chosen was too light. x It is our standard practice to leave all full tiles on-site for you to store for any later emergencies, but there may not have been any to leave, if there were more design changes midstream, in any particular room. Unsightly scraps are either disposed of by our installers for recycling, or by the builder as part of his "whole house clean." No mention was ever made to us to leave the cut scraps, or we would have happily done so for you. We are confident that we did professional, thorough and beautiful work on this project. Again, please let us know how we can help.
4 Ideabooks
Northwest Granite & Flooring Average rating: 5 out of 5 stars |
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