Character Exteriors

Some lovely Michigan weather resulted in damage to the roof on my vacation home. One of my neighbors recommended Collin / Character Exteriors, and the process was super easy. Because I don't live in the area, I appreciated that they looked at the damage and provided video footage with commentary that I could review on my own. They were patient and realistic in exploring my options. It rained the day the work was scheduled, but Collin kept me informed and rescheduled the job quickly. The team replaced the whole roof in one day - my neighbors were very impressed. Overall a great experience, and with 50 year shingles I hopefully won't have to think about my roof again for many years. Thank you!

We chose Character Exteriors based on all the positive reviews combined with the best price for our complicated roofing project. Character’s prices for our other projects (replacement of all trim with composite + new gutters and guards)were comparable to other bids we received so we contracted all the projects with Character. We were very impressed with the skill and speed of the roofing crew and were generally pleased with the entire crew’s work ethic and skill, with their attempts to be as unobtrusive as possible, and their everyday cleanup, etc. Unfortunately there were numerous delays and miscommunication to the work crew completing the projects. Our two week project ending up taking a frustrating six weeks. After the job was finished, there was no follow up and when we had several issues with rain runoff, our calls and emails went unanswered until we posted our negative review. A couple weeks later we had our gutter blower, a crew sealed the leaking seams and installed diverters where the water was overflowing the gutters. That didn’t solve the problem so they came back and installed larger mesh gutter screens in the problem areas and added a downspout where two rooflines meet. That solved the issues. Throughout Round II, Collin’s communication was great and he followed up multiple times to check in. He made it clear that our 100% satisfaction was a priority and we ended up feeling like valued customers. Therefore, we amended our initial review.