I have just taken a couple more pictures (excuse the untidy house) from the stairs. As you can see it's an open plan area that isn't that big but very high ceilings also in wood (Macrocarpa) with dark wooden beams. The house is surrounded by bush so quite a dark house. I initially considered a darker wood similar to the beams but not sure if that will make the house appear smaller / darker...I'm really not sure what to do!?!?!? Thanks

First be okay with the fact the bathroom tiles might need to be replaced. All of them. Replacing them in the bathroom will have the least impact on the rest of the house and whatever comes out in one piece, can be stored for future cracks. Maybe you can find a similar color but a different size, so it won't look too awkward, just an idea. Taking out a cracked tile is quite easy. Put on some gloves and safety glasses and (carefully) smash the broken tile with a hammer. An old screwdriver or chisel will help you tilt the pieces out. Work from the hole outwards to remove the other tiles. Removing a good tile is nearly impossible. Assuming it is still glued firmly, I'd say impossible. But, if you want to try anyway, you'll need to mill out the grout and then figure out a way to lift the tile..

Photos would help us a lot but mint and grey usually goes well with charred oak.

Get the professional sander guys in to repair the living areas and kitchen but don't go too dark with the stain as it will kill the lovely grain in the matai. I'm thinking a couple of tones richer than the timber knots showing in your photo, definitely no yellow tone at all. In NZ stepping on to carpet especially in a kiwi winter is so much nicer than a cold floor board shock!!! A nice area rug for the lounge and you're done.